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Frequently Asked Questions

Find answers to common questions about Find Business Hub

General

What is Find Business Hub?

Find Business Hub is Singapore's premier business directory and tourism platform. We help users discover local businesses, book unique tourism experiences, and explore upcoming events across the island.

Is Find Business Hub free to use?

Yes, browsing and searching businesses on Find Business Hub is completely free. Business owners can list their businesses for free with basic features, or upgrade to premium plans for enhanced visibility.

How do I contact customer support?

You can reach our support team via email at info@findbusinesshub.com, call us at +65 6000 0000 during business hours, or use the contact form on our Contact page.

For Businesses

How do I list my business on Find Business Hub?

Click on "List Your Business" in the navigation menu, create an account, and fill in your business details. Your listing will be reviewed and published within 24-48 hours.

What are the benefits of a premium listing?

Premium listings get featured placement in search results, a verified badge, priority support, advanced analytics, and the ability to add more photos and promotional offers.

How do I respond to reviews?

Log in to your business dashboard, go to the Reviews section, and click "Respond" on any review. Professional responses help build trust with potential customers.

Can I edit my business information?

Yes, you can update your business information anytime through your dashboard. Changes are typically reflected within a few hours.

Bookings & Payments

How do I book a tourism package or event?

Select your desired package or event, choose your preferred date and number of participants, fill in your details, and complete the payment. You'll receive a confirmation email with your booking details.

What payment methods are accepted?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayNow, and GrabPay through our secure payment partner Stripe.

What is the cancellation policy?

Cancellation policies vary by service provider. Generally, full refunds are available for cancellations made 48+ hours before the booking date. Check the specific policy on each listing.

How do I get a refund?

If you're eligible for a refund, it will be processed automatically to your original payment method within 5-10 business days. Contact support if you have issues.

Account & Privacy

How do I create an account?

Click "Sign Up" in the navigation menu and enter your email and password. You can also sign up using your Google or Facebook account for faster registration.

How do I reset my password?

Click "Forgot Password" on the login page, enter your email address, and follow the instructions in the reset email we send you.

Is my personal information secure?

Yes, we use industry-standard encryption and security measures to protect your data. We never sell your personal information to third parties. See our Privacy Policy for details.

How do I delete my account?

You can delete your account from your profile settings. Note that this action is irreversible and will remove all your data, reviews, and booking history.

Still have questions?

Our support team is here to help you